Terms & Conditions

Product Term + Conditions

Tiny Hearts Education does not offer a change of mind refund or exchange on our products.


If you receive your item and it is faulty or damaged, please contact us at hello@tinyhearts.co within two days of receiving your order, and we will cover all shipping costs to get you a sparkly new product.


All products will be received within two weeks from the purchase date. If your package does not arrive within the two-week time frame, you must contact us immediately. We do not have access to track your order after one month from the shipping date and are not liable after this time.

 

Tiny Hearts Courses

Tiny Hearts Education is committed to delivering the highest quality training, and we ensure we adhere to the highest ethical standards at all times. The terms and conditions detailed below are designed to ensure we provide all our prospective customers with accurate information. This demonstrates our commitment to delivering full transparency across all operations.

 

Registered Training Organisation

Hero Headquarters Pty. Ltd. (trading as Tiny Hearts Education) is a registered training organisation that provides nationally recognised training under provided number 40664. To view information about our company and the scope of the training we provide, please click here. However, it should be noted that the Tiny Hearts Education course is delivered in a non-accredited format. The decision to educate parents in this way has been made to ensure maximum flexibility with content and minimum course duration and cost.


Training

The training offered by Tiny Hearts is designed to provide participants with paediatric first aid knowledge and skills. Training does NOT constitute a medical qualification. Tiny Hearts accepts no responsibility for the subsequent actions of any individuals who complete this course of study. First aid training involves moderate physical activity, including demonstrating CPR on the floor. Tiny Hearts does not accept any responsibility for any harm suffered as a result of participating in the training provided.


Disclaimer

Photos may be taken by our educators throughout the session. These images may be utilised on our social media platforms, website and other marketing material mentioning the organisation name. If you do not apply with this term, you must contact us before the session advising so.


Course Cancellation

Tiny Hearts Education reserves the right to cancel or arrange an alternative date for a course. Under these circumstances, Tiny Hearts will endeavour to provide notice of the cancellation to participants and will arrange an alternative session for participants to attend.


Payment

For Tiny Hearts public courses, we require the full payment before training. For private courses, we require a full payment upfront (charging for a minimum of 10 participants); however, organisers will be able to add additional participants up to the training date and will be provided with an invoice to do so.


Cancellations, Refund Policy, Transfers to Alternate Courses

Notifications of cancellations or requests for a course transfer must be made to Tiny Hearts Education prior to your anticipated course date. We understand that the unexpected can happen, and we will do our best to find an alternative course date for you to attend! Tiny Hearts does not offer refunds on course enrolments. No refunds will be given if you have simply changed your mind.


Non-attendance

If you are suddenly unable to attend a course for any reason, Tiny Hearts Education require you to contact us within 7 business days to arrange a transfer to a more suitable course date. 


Participation Certificate

As the Tiny Hearts Education course is delivered in a non-accredited format, participants will be provided with a participation certificate after completion of the session. 

 

Preventing The Spread Of COVID-19

The safety and well-being of those attending our classes is always our priority. We are actively monitoring the coronavirus situation and taking steps to help keep the community safe.


We have taken appropriate safety measures to ensure our participants are safe and reassured during training.


Good hygiene can prevent infection, which is why we are doing the following to adhere to this changing situation.


All parents and caregivers will be briefed on infection control as part of the session, including:

  • Hand hygiene
  • Cough etiquette
  • Social distancing 


We will also be ensuring that:

  • Manikin skins will be removed and disinfected after each training course. 
  • Participants will wipe manikins down with disinfectant wipes before and after use. 
  • Actual breaths are not required by participants during CPR practice. Instead, participants will instead demonstrate the correct technique and the time ventilations need to be delivered.


Contact Information

Email: tinyhearts@herohq.co
Phone: 1300 054 563

Privacy Policy

Tiny Hearts First Education is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

 

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

 

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including by telephone, by email, via our website www.tinyheartseducation.com, from your purchases and bookings, from your website, from media and publications, from other publicly available sources or from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

 

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Tiny Hearts First Aid will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

 

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

App Disclaimer

We provide information about paediatric first aid for the benefit of all Australian parents. While we make every effort to make sure the information in this app is accurate and informative, the information does not take the place of professional or medical advice.

 

Do not use our information:

  • to diagnose, treat, cure or prevent any disease
  • for therapeutic purposes
  • as a substitute for the advice of a health professional.

    We do not accept any liability for any injury, loss or damage caused by use of the information provided in our app. The information may include the views or recommendations of third parties and does not necessarily reflect the views of the Tiny Hearts Education or indicate a commitment to a particular course of action.

    Quality of Information

    We make every effort to provide quality information in our app. However, we do not provide any guarantees and assume no legal liability or responsibility for the accuracy, currency or completeness of the information. You should obtain advice relevant to your particular circumstances from a health professional.

    Links to Other Websites

    This app contains links to other websites. We provide these to help you find more information. The linked sites do not necessarily reflect:

    • the views of Tiny Hearts Education
    • our commitment to a particular course of action.

      We are careful in selecting the websites we link too, but we are not responsible for and do not necessarily endorse their information. You need to make your own decisions about the accuracy, currency, and reliability of the information on linked websites.

      Liability

      We are not liable for any interference with or damage to your phone system, software or data occurring in connection with, or relating to, this app or its use.

      You should take appropriate and adequate precautions to prevent damage to your phone system, software or data. 

      Contact

      If you have any queries or concerns about our disclaimer, please contact us at tinyhearts@herohq.co or 1300 054 563.

      Policy Updates

      This Policy may change from time to time and is available on our website.

       

      Privacy Policy Complaints and Enquiries

      If you have any queries or complaints about our Privacy Policy please contact us at:

      Tiny Hearts Education

      6/14 Southeast Boulevard, Pakenham VIC 3810, Australia

      tinyhearts@herohq.co

      1300 054 563

       

      App Privacy Policy

      Hero Head Quarters Pty Ltd built the Tiny Hearts First Aid app as a Free app. This app provided by Hero Head Quarters Pty Ltd at no cost and is intended for use as is. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.

       

      The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

      The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Tiny Hearts First Aid unless otherwise defined in this Privacy Policy.

       

      Information Collection and Use

      For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request is will be retained by us and used as described in this privacy policy.

      The app does use third-party services that may collect information used to identify you.

      Link to the privacy policy of third party service providers used by the app

         

        Log Data

        We want to inform you that whenever you use our service, in a case of an error in the app, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

         

        Cookies

        Cookies are files with small amount of data that is commonly used a unique anonymous identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.

         

        This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

         

        Service Providers

        We may employ third-party companies and individuals due to the following reasons:

        • To facilitate our Service;
        • To provide the Service on our behalf;
        • To perform Service-related services; or
        • To assist us in analysing how our Service is used.

          We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

           

          Security

          We value your trust in providing us with your Personal Information. Thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

           

          Links to Other Sites

          This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

           

          Children’s Privacy

          These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

           

          Changes to This Privacy Policy

          We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

           

          Contact Us

          If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us on 1300 054 563 or tinyhearts@herohq.co

           

          App Terms of Use

          These terms and conditions ("Terms", "Agreement") are an agreement between Tiny Hearts Education ("Tiny Hearts Education", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the Tiny Hearts Education mobile application and any of its products or services (collectively, "Mobile Application" or "Services").

          Accounts and Membership

          If you create an account in the Mobile Application, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorised uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

          Adult Content

          Please be aware that there may be certain adult or mature content available in the Mobile Application. 

          Billing and Payments

          You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

          Accuracy of Information

          Occasionally there may be information in the Mobile Application that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Mobile Application or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Mobile Application including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Mobile Application should be taken to indicate that all information in the Mobile Application or on any related Service has been modified or updated.

          Backups

          We are not responsible for content residing in the Mobile Application. In no event shall we be held liable for any loss of any content. It is your sole responsibility to maintain appropriate backup of your content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

          Advertisements

          During use of the Mobile Application, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Mobile Application. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party.

          Links to other mobile applications

          Although this Mobile Application may link to other mobile applications, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked mobile application, unless specifically stated herein. Some of the links in the Mobile Application may be "affiliate links". This means if you click on the link and purchase an item, Tiny Hearts Education will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their mobile applications. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any mobile application which you access through a link from this Mobile Application. Your linking to any other off-site mobile applications is at your own risk.

          Dispute resolution

          The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Victoria, Australia without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Australia. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Victoria, Australia, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. 

          Changes and amendments

          We reserve the right to modify this Agreement or its policies relating to the Mobile Application or Services at any time, effective upon posting of an updated version of this Agreement in the Mobile Application. When we do, we will revise the updated date at the bottom of this page. Continued use of the Mobile Application after any such changes shall constitute your consent to such changes.

          Acceptance of these terms

          You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Mobile Application or its Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorised to use or access the Mobile Application and its Services.

          Contacting us

          If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to tinyhearts@herohq.co

          ​--

          We provide information about paediatric first aid for the benefit of all Australian parents. While we make every effort to make sure the information in this app is accurate and informative, the information does not take the place of professional or medical advice.

           

          Do not use our information:

          • to diagnose, treat, cure or prevent any disease
          • for therapeutic purposes
          • as a substitute for the advice of a health professional.

            We do not accept any liability for any injury, loss or damage caused by use of the information provided in our app. The information may include the views or recommendations of third parties and does not necessarily reflect the views of the Tiny Hearts Education or indicate a commitment to a particular course of action.

            Quality of Information

            We make every effort to provide quality information in our app. However, we do not provide any guarantees and assume no legal liability or responsibility for the accuracy, currency or completeness of the information. You should obtain advice relevant to your particular circumstances from a health professional.

            Links to Other Websites

            This app contains links to other websites. We provide these to help you find more information. The linked sites do not necessarily reflect:

            • the views of Tiny Hearts Education
            • our commitment to a particular course of action.

              We are careful in selecting the websites we link too, but we are not responsible for and do not necessarily endorse their information. You need to make your own decisions about the accuracy, currency, and reliability of the information on linked websites.

              Liability

              We are not liable for any interference with or damage to your phone system, software or data occurring in connection with, or relating to, this app or its use.

              You should take appropriate and adequate precautions to prevent damage to your phone system, software or data. 

              Contact

              If you have any queries or concerns about our disclaimer, please contact us at tinyhearts@herohq.co or 1300 054 563.