Course Terms and Conditions

Tiny Hearts First Aid is committed to delivering the highest quality training, and we ensure we adhere to the highest ethical standards at all times. The terms and conditions detailed below are designed to ensure we provide all our prospective customers with accurate information. This demonstrates our commitment to delivering full transparency across all operations.


Registered Training Organisation
Hero Headquarters Pty. Ltd. (trading as Tiny Hearts First Aid) is a registered training organisation that provides nationally recognised training under provided number 40664. To view information about our company and the scope of the training we provide, please click here. However, it should be noted that the Tiny Hearts First Aid course is delivered in a non-accredited format. The decision to educate parents in this way has been made to ensure maximum flexibility with content and minimum course duration and cost.


The training offered by Tiny Hearts is designed to provide participants with paediatric first aid knowledge and skills. Training does NOT constitute a medical qualification. Tiny Hearts accepts no responsibility for the subsequent actions of any individuals who complete this course of study. First aid training involves moderate physical activity, including demonstrating CPR on the floor. Tiny Hearts does not accept any responsibility for any harm suffered as a result of participating in the training provided.



Photos may be taken by our educators throughout the session. These images may be utilised on our social media platforms, website and other marketing material mentioning the organisation name. If you do not apply with this term, you must contact us before the session advising so.


Course Cancellation

Tiny Hearts First Aid reserves the right to cancel or arrange an alternative date for a course. Under these circumstances, Tiny Hearts will endeavour to provide notice of the cancellation to participants and will arrange an alternative session for participants to attend.



For Tiny Hearts public courses, we require the full payment before training. For private courses, we require a full payment upfront (charging for a minimum of 10 participants); however, organisers will be able to add additional participants up to the training date and will be provided with an invoice to do so.


Cancellations, Refund Policy, Transfers to Alternate Courses

Notifications of cancellations or requests for a course transfer must be made to Tiny Hearts First Aid prior to your anticipated course date. We understand that the unexpected can happen, and we will do our best to find an alternative course date for you attend! Tiny Hearts does not offer refunds on course enrolments. No refunds will be given if you have simply changed your mind.



If you are unable to attend your scheduled course please ensure you notify Tiny Hearts as soon as possible. We do not offer refunds but will provide you with alternative dates you can reschedule your course.


Participation Certificate

As the Tiny Hearts First Aid course is delivered in a non-accredited format, participants will be provided with a participation certificate after completion of the session. 


Contact Information


Phone: 1300 054 563


P: 1300 054 563

L: 6/14 Southeast Blvd, Pakenham, Victoria. 

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© 2021 Tiny Hearts Education

RTO #40664