Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@tinyhearts.co

Baby First Aid

We offer three types of baby and child first aid courses:

Online Course 👩‍💻

  • Complete at your own pace
  • Perfect for busy lifestyles!
  • Lifetime access
  • Recorded + hosted by Co-Founder Rach
  • $130 per course

Public First Aid Course 👯‍♀️

  • Available monthly in VIC, NSW, QLD, SA + WA
  • Perfect for couples + small groups
  • Includes access to the online course ☝️
  • $170 for singles or $300 for couples

Private First Aid Course 🏡

  • In-home, private sessions - we come to you!
  • Perfect for families, friends + mother's groups
  • $1100 for groups of 10 [add extras for $110 per person]

Face-to-face: public sessions = $170 per person or $300 for couples

Face-to-face: private sessions = $1100 per group of 10. Additional people cost $110 per person

Online: instant access = $130 per course

Face-to-face and live online courses:

  • Infant and child CPR
  • Choking and gagging
  • Healthcare options
  • Fevers
  • Febrile convulsions
  • Pain relief
  • Medication tips
  • Respiratory distress
  • Croup
  • Whooping cough
  • Allergies and anaphylaxis
  • Burns
  • Head injury
  • Severe bleeding
  • Minor bleeding
  • Bites and stings
  • Fractures
  • Dislocations
  • Poisoning
  • Q+A

Instant access online course:

  • Infant and child CPR
  • Choking
  • Recovery Position
  • Whooping cough
  • Allergies, Anaphylaxis and Epipen Use
  • Croup
  • Burns
  • Fever
  • Febrile convulsions
  • Head injury
  • Bleeding
  • Bites and Stings
  • Fractures and dislocations
  • Poisoning
  • Drowning
  • Healthcare options
  • Face-to-face courses = 4 hours
  • Our instant access course is a pre-recorded course, so you can complete this at your own pace. Anytime, anywhere! While the amount of time to complete the course would depend on reading and quiz response speed, it should take between 1.5 and 2 hours

It is totally up to you, but we definitely recommend coming before you have bub. This way, you can step into life's next big adventure feeling 100% confident.

The Tiny Hearts course has been designed to cover topics most relevant for children aged 0-8. In saying that, many topics such as CPR are applicable to all ages.

All attendees will receive a participation certificate upon successful completion of the Tiny Hearts course. This will be available for you to download at the completion of your course.

While we are a Registered Training Organisation, the Tiny Hearts First Aid course is a non-accredited course. If you're in need of accredited first aid training for your workplace, we recommend jumping in touch with our sister company Hero HQ who are experts in accredited training. You can check out our website at www.herohq.co or give us a call on 1300 054 563.

Tiny Hearts does not offer refunds on course enrolments.

Notifications of cancellations or requests for a course transfer must be made to Tiny Hearts Education before your anticipated course date. We understand that the unexpected can happen, and we will do our best to find an alternative course date for you to attend.

Birth Course

1. It will prepare you for labour
A birthing course is going to give you a more in-depth understanding of the birth process, including the different stages of labour, pain relief options and possible interventions. Knowledge is power in the birthing suite, and it is so crucial for parents to go into the process knowing exactly what is going to happen, what COULD happen and the options that are available to you.

2. You will feel more confident with parenting
You go to the hospital. You have your baby. Now what? Birthing courses take you through what to expect in the first few weeks and months with your little one. From adjusting to parenthood to understanding how your bub feeds and sleeps - birthing courses will remove the question marks over the 'fourth trimester'.

3. Take time to bond with your support person/PIC/co-pilot/partner before the big day
Birthing courses are so important for BOTH the expectant Mum and the support person. Because the truth of the matter is - while the mother is birthing, you are their rock, their brain and their biggest advocate. The cherry on top? Spending time at the course offers an excellent opportunity for you two to connect further and prepare for this world-changing experience as a team.

4. Talk through all of your niggling questions with a highly qualified midwife
Your birthing course is going to be run by an experienced and trained midwife. Having an expert educator means they're going to be the best person to ask about all of those areas of curiosity surrounding pregnancy, birth and parenting. Say goodbye to Google and hello to evidence-based advice!

The Bump, Birth and Beyond course is best completed anytime from 20 weeks.

Please see here for a full list of the topics in our Bump, Birth & Beyond course.

Our birthing course tickets are $249.95 and you get to bring along your support person for free!

Designed by experienced midwives and approved by the Tiny Hearts Education Advisory Board, our expert educators will deliver you the most relevant, accurate and up-to-date information possible. As we are not affiliated with any hospitals, the information you receive will be unbiased and free from hospital policy.

Tiny Hearts does not offer refunds on course enrolments for change of mind.

We understand that the unexpected can happen, so if your bub decides to arrive early, you will be offered a full refund. Notifications of cancellations or requests for a course transfer must be made to Tiny Hearts Education prior to your anticipated course date.

  • A device such as a laptop or phone
  • A good internet connection
  • A teddy or doll, a swaddle, a nappy (or similar) to practise swaddling and other technique
  • Snacks and water to keep you going throughout the course!

1. It will prepare you for labour
A birthing course is going to give you a more in-depth understanding of the birth process, including the different stages of labour, pain relief options and possible interventions. Knowledge is power in the birthing suite, and it is so crucial for parents to go into the process knowing exactly what is going to happen, what COULD happen and the options that are available to you.

2. You will feel more confident with parenting
You go to the hospital. You have your baby. Now what? Birthing courses take you through what to expect in the first few weeks and months with your little one. From adjusting to parenthood to understanding how your bub feeds and sleeps - birthing courses will remove the question marks over the 'fourth trimester'.

3. Take time to bond with your support person/PIC/co-pilot/partner before the big day
Birthing courses are so important for BOTH the expectant Mum and the support person. Because the truth of the matter is - while the mother is birthing, you are their rock, their brain and their biggest advocate. The cherry on top? Spending time at the course offers an excellent opportunity for you two to connect further and prepare for this world-changing experience as a team.

4. Talk through all of your niggling questions with a highly qualified midwife
Your birthing course is going to be run by an experienced and trained midwife. Having an expert educator means they're going to be the best person to ask about all of those areas of curiosity surrounding pregnancy, birth and parenting. Say goodbye to Google and hello to evidence-based advice!

Yes! You will get an email with a link to the entire recording straight after the course.

This will depend on your cover and what is included in your policy. We do not have a provider number, however upon request we can provide our educator's midwife registration number which assists many parents with their claim. Please get in touch at hello@tinyhearts.co if this is something we can pass onto you! 

Public Baby First Aid Courses

Our public courses are held in the below venues:

  • Melbourne = Creative Cubes, 10 Oxley Road, Hawthorn VIC 3122
  • Sydney = La Porte Space, 87-103 Epsom Road, Rosebery NSW 2018
  • Brisbane = Mantra on Queen, 570 Queen Street, Brisbane QLD 4000
  • Adelaide = Adina Apartment Hotel Adelaide Treasury, 2 Flinders Street, Adelaide SA 5000
  • Perth = Mantra on Hay, 201 Hay Street, East Perth WA 6004

Private courses are held in a location of your choice. This could be your home or at a venue.

Please see below for the parking information for each of our public course venues:

Melbourne

Free parking is available across the road from the venue. Enter via James or Kent Street. There is also paid parking available at the rear of the venue. Enter at 12 Oxley Road - you will see the Ace Parking sign. Click here to view it on a map!

Sydney

Free all-day street parking is available onsite. There is a bus stop located outside the venue and it is a 5-10 minute walk from Green Square station. You can view parking options here on a map.

Brisbane

Paid secure parking is available on Perry Lane and at Cathedral Square on Ann Street. Click here to view it on a map!

Perth

Paid street parking is available at 262 Hay Street or you can find secure parking at the Carlton Centre at 230 Hay Street. Free street parking is also available at 1/150 Adelaide Terrace. Click here to view it on a map!

Adelaide

Adina Apartment Hotel can provide $20 full day parking (usually $29) for all course attendees. You will need to visit reception to receive a parking pass, prior to entering the car park. The secure parking is located at State Centre Car Park, 172 Gawler Place, Adelaide SA 5000. Alternatively, there is $7 all-day parking 6-minutes from the venue at Rundle Mall.

There will be a 10-minute break in the middle of the course. You are more than welcome to excuse yourself at any time to go to the bathroom, grab a coffee or have a snack.

While most venues will have a cafe or restaurant nearby, we recommend bringing some snacks to enjoy during the allocated break and to keep the energy up!

Water will be available throughout your course.

Returns

Tiny Hearts Education does not offer a change of mind refund or exchange on our first aid products.

If your receive your item and it is faulty or damaged, please contact us at hello@tinyhearts.cowithin two days of receiving your order, and we will cover all shipping costs to get you a sparkly new pack.

Shipping

Our shipping partner Sendle specialises in door-to-door delivery, meaning that as a general rule we do not deliver to PO boxes.

Please let us know by emailing hello@tinyhearts.co if you require delivery to your PO box and we will sort out an alternative shipping method.

Once your shipment has left our warehouse, you can expect your order to arrive within 1-7 business days. If our shipping partner Sendle cannot deliver your parcel, they will be in contact to arrange a redelivery. If you do not arrange to have your item redelivered within five days and it returns to our head office you will be charged postage again.

All Sickness Buddy packs will be received within two weeks from the purchase date. If your package does not arrive within the two-week time frame, you must contact us immediately. We do not have access to track your order after one month from the shipping date and are not liable after this time.